Shipping Policy

We offer free international shipping. Delivery times vary by location, but you can expect your order to arrive within:

– 7-21 business days for international destinations

Note: Actual delivery times may vary depending on your location and local customs processing.

Shipping Details

– Free international shipping includes product shipping and insurance charges.
– Buyer is responsible for import duties, taxes, and charges.
– Customized rug shipping times may vary.
– Rugs over 7 feet/210 cm in width will be shipped folded.

Returns

– Damaged product return shipment cost borne by us.
– Other cases: return shipment cost borne by customer.
– Return shipping label provided for damaged or wrong products.
– Returns do not apply in non-damaged or correct product cases.
– Return procedure:
    1. Drop off returned products at assigned carrier’s store.
    2. Allow 7-14 business days for return processing and refund.

Exchanges

– Customer bears return shipping cost.
– Adjustment amount: case-to-case basis (customer pays or receives refund).

Order Confirmation

– Free worldwide shipping.
– Order confirmation e-mail sent upon order receipt.
– 48-hour cancellation window.
– $20 administration fee for cancellations after 48 hours.

Order Shipment

– In-stock orders ship within 3 to 4 business days.
– Tracking information sent within 24 hours of shipment.
– Contact orders@luxuryrugemporium.com if tracking information not received within 6 business days.

Damages

– Inspect packaging upon delivery.
– Report damage to returns@luxuryrugsemporium.com with photos.

*Cancellations & Refunds*

– $20 administration fee for cancellations after 48 hours.
– Buyer responsible for return shipping charges if order has shipped.
– Refunds issued to original credit card only.